• 1. WHERE CAN I USE THE GIFT CARD?
  
  Answer: The Ancient Home Gift Card is only available to be used on our website. The billing address is required when making the purchase, and the invoice will be created according to the given billing address. However, the gift card is to be used domestically only due to tax reasons. That means that the country listed on the billing address and the delivery address need to be the same. If you want to use it overseas, please contact us before completing your purchase!
  
  2. CAN I BUY AN ITEM THAT IS MORE EXPENSIVE THAN THE VALUE OF THE CARD?
  
  Answer: The Ancient Home Gift Cards can be exchanged for products at theancienthome.com. Gift Cards can be used to purchase goods at a higher price than their face value after the difference is paid.
  
  3. CAN I USE IT FOR PROMOTIONAL OFFERS?
  
  Answer: The gift card can be used unless specified otherwise in the promotion's conditions.
  
  4. CAN I EXCHANGE IT FOR CASH?
  
  Answer: The Gift Card cannot be exchanged for cash.
  
  5. IF I RETURN THE PRODUCT, WHERE THE MONEY WILL GO?
  
  Answer: If a purchased item is accepted for return, the refund will go to the original payment method. The amount of the gift card that was used for the purchase will be refunded back as a gift card and be usable again for a future purchase.
  
  6. WHAT HAPPENS IF MY CARD GETS STOLEN?
  
  We take all measures possible to provide safety to our customers. In the event that the delivery address of the gift card does not coincide with the delivery address of the purchase, our customer service team might contact you to double check. We might withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card might have been stolen or fraudulently used. Further action might be taken as well, such as contacting the original buyer of the card
  
  7. WHEN DOES IT EXPIRE?
  
  Answer: The gift card expires after a year from the date of purchase.

The Ancient Home is the leading brand of classic home decor worldwide.

We democratize art and classic designs to ultimately provide a touch of beauty, personality, and history to contemporary interiors.

Read more about us.

At The Ancient Home, we prioritize your satisfaction and peace of mind.

Unlike other companies, we meticulously supervise our packaging to ensure the safe transportation of delicate items.

We don't rely on insurance companies – we act as your personal insurance with 100% of the risk on us. In the rare event of an issue, we promptly refund within 1-3 business days.

Choose us as your trusted source for fragile items and experience our commitment to quality and customer care.

Product Availability and Shipping Times

The most current information on product availability and estimated shipping times is displayed near the "Add to Cart" button.

Pre-Orders for High-Demand Items

Due to the popularity of our products, you can pre-order and reserve items that are currently out of stock. This ensures you can secure a product before it is restocked.

Return Policy

You can return products within 14 days of delivery.

Our customer service team will assist you with the return process and provide you with a return shipping label. For your convenience, we offer a pickup service, eliminating the need to visit a drop-off location.

We prefer handling returns ourselves to ensure a smooth process, and in some cases, we may cover part of the return shipping if certain conditions are met. More details are available on our returns policy page.