SHIPPING & RETURNS
Items in stock - Most items in stock ship via Fedex or DHL and arrive within 2 to 4 business days.
Pre-order items - Delivery usually takes 2 to 12 weeks, depending on the item. The exact lead time will be displayed on the product page.
Backordered items - You will be notified via e-mail at all times if your item(s) is backordered and we are unable to meet the promised delivery time.
You can pre-order any item out of stock. As soon as we have it ready for shipping, we will send it to you!
If you want to receive exact information about delivery time, please contact us at the bottom of the page!
Due to high demand, some of our items go out of stock. However, we always have our production running and items are constantly coming back into stock.
If you order any of these items, the re-stocking date can be at any time soon. The product page will always display the maximum lead time for the item. Please note that you might receive your order much sooner than you expected.
Some of our items, especially high-value ones, are coming back into stock less frequently. However, if an order is received, we will create it to order for you. These kinds of items might not be restocked unless there is an order placed on them. The maximum lead time is always displayed on the product page.
Our return policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).
Please do not send your purchase back before we have reviewed your return case.
We are a safe company to order from when it comes to fragile artwork.
We stand behind our product packaging, and even though we always have shipping insurance, damage claims are covered by us within 3 days after we have receive your claim.
We will require you to send us photography evidence including packaging in order to speed up the claim and offer you a refund or replacement based on your preference.
The Ancient Home is a safe company to order from when it comes to fragile artwork.
We stand behind our product packaging, and even though we always have shipping insurance, damage claims are covered by us within 3 days after we have received your claim.
We will require you to send us photographic evidence in order to speed up the claim. You will be eligible for a full refund or a replacement based on your preference.
Please note that we accept claims within 14 days of delivery.
White glove service is available for an additional charge.
The Ancient Home’s white-glove delivery service will bring your large artwork to the installation place, unpack it, remove packaging materials, inspect, arrange, and install it.
Email us at contact@TheAncientHome.com for a quote.
We accept most credit cards with our secure checkout powered by Stripe. Alternative payment methods are Paypal and Bank transfer.
We currently do not offer any payment plans for retail transactions.
Many of our items can be completely customized due to the fact that they are 100% handmade.
We can customize mosaics and paintings for almost the same price as standard products.
However, customizing sculptures is very costly to manage, engineer, and execute according to customer expectations, which is why it usually makes sense for large statues only.
Some of our items are manufactured by our own artists on our premises, while others are distributed by us. Most of our products are handmade completely or partially, and the majority of them are made in Europe.
In winter, most outdoor statues need protection against freezing, especially around the crevices where the water gets trapped and expands (forming ice). Crevises needs salt treatment and covering.
However, the safest option is to cover the statue completely the same way they do with public statues outdoors.