Terms & Conditions

RETURNS & CANCELLATION POLICY

OVERVIEW

Our return policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).

In cases we are unable to identify you as the buyer, in order to complete your return we require a receipt or proof of purchase.

Please do not send your purchase back before we have reviewed your return case. In some cases can find a favorable resolution of the return case with partial or full refund without the hassle of the return.

In case of damaged items we need photography evidence of the item and packaging. Even though shipping insurance claims are tedious and slow, our damage claims are closed within few days because we act as the insurer to the consumer by offering replacement or full refund almost immediately. After you have been covered by us, we will pursue the claim with the shipping insurer on our own.

There are certain situations where only partial refunds are granted (if applicable):

* Large and heavy items that are shipped on a pallet or inside wooden crate. These shipments always include shipping premium insurance category "A", and surveyor appointed by insurance must appraise loss of value. The damage claim has to be sent to us the same day of delivery.
* Customized items (including any bespoke customization such as material, color, size or form).
* Book with obvious signs of use.
* CD or DVD that has been opened.
* Any item that is returned more than 14 days after delivery.

REFUNDS (IF APPLICABLE)

Because some of the insurance policies we work with only last 1 to 7 days after delivery, damage claims are to be sent to us immediately after inspection.

In case of damaged goods we need photography evidence of the item and packaging. Even though shipping insurance claims are tedious and slow, our damage claims are closed within few days because we act as the insurer to the consumer by offering replacement or full refund almost immediately. After you have been covered by us, we will pursue the claim with the shipping insurer on our own. In very exceptional cases we will require to return damaged goods for repair or inspection, all organized on our own.

In case of returned goods we will send you an email to notify you that we have received your return and will process the refund immediately.

LATE OR MISSING REFUNDS (IF APPLICABLE)

Please contact us for us to review as soon as possible. If original payment was bank transfer, the refund can take a few days to be reflected on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@theancienthome.com.

SALE ITEMS (IF APPLICABLE)

Same refund policy applies to sale items and regular priced items. The maximum refund is the purchase price paid for the item.

CUSTOMIZED ITEMS (IF APPLICABLE)

Customized items, including any bespoke customization such as material, color, size, or form, are non-cancelable and non-refundable since the order confirmation or payment. Any requests for additional changes beyond what was originally agreed upon may incur extra charges. Other conditions can be agreed under binding contract before order confirmation or payment.

If the customization cannot meet the customer's expectations after reasonable revisions, the customer may be entitled to a full or partial refund of any down payments, but no further compensation will be offered. We are not liable for any compensation related to time, effort, or any non-monetary investments made by the customer.

Cancellations by the customer for customized orders are not permitted once the customization process has begun, unless both parties agree.

We reserve the right to cancel custom orders at our discretion if we determine that the customer’s expectations cannot be reasonably met, even after revisions. However, we will not be held liable for any additional compensation beyond the amount paid for the order.

EXCHANGES (IF APPLICABLE)

We accept exchanges within the 14 days policy. Shipping costs are paid by receiver, except for items sent as "Free Shipping" for which receiver only pays for return cost.

Additionally, if your order is eligible for a full refund, we can also offer a replacement completely free of charge. If you need to exchange it for the same item, send us an email to contact@theancienthome.com in order to confirm stock availability.

GIFTS

In all cases the refund will be sent to the original buyer of the gift, through the original payment method.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Items sent as "Free Shipping" will only require you to pay for return shipping. If you receive a refund and the return was paid by us, the cost of return shipping will be deducted from your refund.

In the case our company is at fault, any return process and costs are covered by us. Please contact us as soon as possible in order to start the claim process with the shipping insurance. Our company acts as insurer for the orders to consumers and we will process the refund very quickly without any waiting for shipping insurance resolution.

CANCELLATIONS (IF APPLICABLE)

Please contact us as soon as possible if you would like to cancel your order.

In the most of cases cancellations are free of charge and eligible for a full refund.

We reserve the right to keep up to 10% re-stocking fee under certain conditions:
- Orders over 1000 USD. In order to cover payment processing fees in the range of 1-5%, handling and consolidation packaging in the range of 0-5%.
- Oversized items over 70kg or 150cm in length that are shipped on a pallet/wooden crating. Handling and consolidation packaging in the range of 0-5%.

Cancellation by the customer is not possible if:

-Item was shipped including pre-transit period in which shipping company is given the order to pick up and custody.
-Item is customized (including any bespoke customization such as material, color, size or form).

However, we reserve the right to cancel the order if it becomes clear early in the project that the customer’s expectations cannot be reasonably met. In such cases, we will issue a full refund of any payments or downpayments made.

GIFT CARD

1. WHERE CAN I USE THE GIFT CARD?

Answer: The Ancient Home Gift Card is only available to be used on our website. The billing address is required when making the purchase, and the invoice will be created according to the given billing address. However, the gift card is to be used domestically only due to tax reasons. That means that the country listed on the billing address and the delivery address need to be the same. If you want to use it overseas, please contact us before completing your purchase!

2. CAN I BUY AN ITEM THAT IS MORE EXPENSIVE THAN THE VALUE OF THE CARD?

Answer: The Ancient Home Gift Cards can be exchanged for products at theancienthome.com. Gift Cards can be used to purchase goods at a higher price than their face value after the difference is paid.

3. CAN I USE IT FOR PROMOTIONAL OFFERS?

Answer: The gift card can be used unless specified otherwise in the promotion's conditions.

4. CAN I EXCHANGE IT FOR CASH?

Answer: The Gift Card cannot be exchanged for cash.

5. IF I RETURN THE PRODUCT, WHERE THE MONEY WILL GO?

Answer: If a purchased item is accepted for return, the refund will go to the original payment method. The amount of the gift card that was used for the purchase will be refunded back as a gift card and be usable again for a future purchase.

6. WHAT HAPPENS IF MY CARD GETS STOLEN?

We take all measures possible to provide safety to our customers. In the event that the delivery address of the gift card does not coincide with the delivery address of the purchase, our customer service team might contact you to double check. We might withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card might have been stolen or fraudulently used. Further action might be taken as well, such as contacting the original buyer of the card

7. WHEN DOES IT EXPIRE?

Answer: The gift card expires after a year from the date of purchase.

DISCOUNT CODES

Please note that multiple discount codes cannot be combined on a single order. Only one discount code can be applied per purchase. Each discount is unique and cannot be merged with other offers.

TERMS OF SERVICE

OVERVIEW

This website is operated by The Ancient Home Throughout the site, the terms “we”, “us” and “our” refer to The Ancient Home. The Ancient Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - RETURNS, REFUNDS, AND CANCELLATIONS POLICY

Our Returns, Refunds, and Cancellations Policy governs the process for returning products, requesting refunds, and canceling orders. Please read this policy carefully as it contains important information about your rights and obligations concerning purchases made from The Ancient Home.

For the complete details on returns, refunds, and cancellations, including the specific conditions that apply, please refer to our Returns & Cancellation Policy at the top of this page.

Returns: Items may be returned within 14 days of delivery, subject to the conditions outlined in our Returns & Cancellation Policy.
Refunds: Refunds will be processed in accordance with the specific conditions for damaged goods, customized items, or other eligible products. Please ensure that you meet the criteria stated in the Returns & Cancellation Policy.
Cancellations: Orders may be canceled depending on their status and the type of product (e.g., customized items are non-cancellable once production begins). Full details are available in the Returns & Cancellation Policy displayed above.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Although we may offer "Free Shipping" as part of our promotional offers on the website, we are still required to accurately reflect the shipping cost in our accounting records. Therefore, the receipt or invoice you receive may show the shipping charges incurred by us for delivering your order. Please note, however, that this does not alter our commitment to covering the shipping cost as part of the "Free Shipping" offer. If the product is delivered damaged, we are fully responsible for addressing the issue, including covering any costs related to the order as part of our "Free Shipping" offer.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - MOBILE TERMS OF SERVICE (SMS)

The The Ancient Home mobile message service (the "Service") is operated by The Ancient Home (“The Ancient Home”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Ancient Home’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Ancient Home through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Ancient Home. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AncientHome or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Ancient Home mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AncientHome or email contact@theancienthome.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Ancient Home, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Ancient Home and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hungary and the European Union. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.