1. WHERE CAN I USE THE GIFT CARD?
Answer: The Ancient Home Gift Card is only available to be used on our website. The billing address is required when making the purchase, and the invoice will be created according to the given billing address. However, the gift card is to be used domestically only due to tax reasons. That means that the country listed on the billing address and the delivery address need to be the same. If you want to use it overseas, please contact us before completing your purchase!
2. CAN I BUY AN ITEM THAT IS MORE EXPENSIVE THAN THE VALUE OF THE CARD?
Answer: The Ancient Home Gift Cards can be exchanged for products at theancienthome.com. Gift Cards can be used to purchase goods at a higher price than their face value after the difference is paid.
3. CAN I USE IT FOR PROMOTIONAL OFFERS?
Answer: The gift card can be used unless specified otherwise in the promotion's conditions.
4. CAN I EXCHANGE IT FOR CASH?
Answer: The Gift Card cannot be exchanged for cash.
5. IF I RETURN THE PRODUCT, WHERE THE MONEY WILL GO?
Answer: If a purchased item is accepted for return, the refund will go to the original payment method. The amount of the gift card that was used for the purchase will be refunded back as a gift card and be usable again for a future purchase.
6. WHAT HAPPENS IF MY CARD GETS STOLEN?
We take all measures possible to provide safety to our customers. In the event that the delivery address of the gift card does not coincide with the delivery address of the purchase, our customer service team might contact you to double check. We might withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card might have been stolen or fraudulently used. Further action might be taken as well, such as contacting the original buyer of the card
7. WHEN DOES IT EXPIRE?
Answer: The gift card expires after a year from the date of purchase.